Automated call flows for Norwich and UK small businesses
A fully configurable AI call agent, built by us using ElevenLabs voice technology, that answers your phone, takes appointments, makes bookings and follows your schedule, even outside your working hours.
Built for UK small business
A fully configurable phone assistant shaped around the way UK teams actually answer calls.
ElevenLabs-quality voice
ElevenLabs voices powered through our own software for natural, on-brand conversations.
Schedule-aware by default
Opening hours, holidays, on-call rotas and out-of-office rules are built into the routing.
Clean records, every call
Transcripts, summaries and CRM records delivered for every call, even the ones you never take.
Call handling shaped around your business, not a script.
We build automated call flows for UK small businesses on our own software, using ElevenLabs voice technology under the hood. The result sounds like a real receptionist, follows your schedule and only escalates the calls you want a human to take.
24/7 call answering
A phone assistant picks up every call, day and night, so you never lose a customer to voicemail, a missed call or a closed office.
Appointment booking
It books, reschedules and cancels appointments directly in your real calendar, following the rules you set for slots, buffers and locations.
Schedule-aware call routing
Routes calls based on your opening hours, on-call rota, holidays and out-of-office rules, and only offers the times you actually want offered.
ElevenLabs-quality voice
We use ElevenLabs voice technology under the hood, wrapped in our own software, so conversations sound natural, on-brand and easy to follow.
Sales qualification
The assistant captures the right information, scores the lead and only books serious enquiries into your sales calendar.
Transcripts, summaries and CRM sync
Every call ends with a clean transcript, a short summary and a record in your CRM or inbox, ready for the next person to pick up.
Three call-handling systems we build for UK businesses.
After-hours receptionist
A 24/7 receptionist for a Norwich service business answers outside opening hours, takes messages, books morning appointments and emails the team a tidy summary by 9am.
After-hours calls · Appointment booking · Morning summary · UK small business
Clinic booking assistant
A healthcare phone assistant handles appointment booking, reschedules, cancellations and a small set of triage questions, with clear escalation to the front desk for urgent cases.
Appointment booking · Reschedules · Triage · SMS confirmations
Sales call qualifier
A voice assistant greets new enquiries, asks about budget and timeline, scores the call and books discovery calls straight into the sales calendar.
Lead scoring · Calendar booking · CRM handover · Sales pipeline
Missing calls outside working hours?
How we build your phone automation.
A fully configurable phone assistant build, end to end. Read more about our recent work, our AI chatbot product and our wider business software services.
Discover
We learn your call volume, your booking rules, the questions you want answered and the calls you want escalated to a human.
Voice design
We pick the right voice from the ElevenLabs voice library and tune tone, pace and phrasing to match your brand and your callers.
Call flow design
We map the opening hours, escalation rules, booking logic, triage, fallbacks and handoffs for your business.
Build & integrate
We build the assistant, connect it to your phone number, calendar, CRM and inbox, and configure every rule end to end.
Launch & improve
We go live, listen to real calls weekly and tune the voice, the flows and the rules as new patterns show up in your business.
Phone automation FAQs for UK small business
Straight answers before you book a call about automating your business phone.
What is an AI call agent?+
An AI call agent is a voice agent built on our own custom software that uses advanced voice AI under the hood, with ElevenLabs powering the speech, to answer your phone, hold a real conversation, follow a configured call flow and take action during the call. It can book appointments, take messages, answer common questions, qualify leads and route urgent calls to a human. For a UK small business it is the practical way to stop missing calls without paying for a full-time receptionist.
How natural does the voice actually sound?+
Very natural. We use ElevenLabs voice technology to power the speech, then tune tone, pace and phrasing to match your brand. We also add a clear disclosure at the start of every call to keep the experience transparent.
Can it work outside business hours?+
Yes, that is the main use case. It follows your opening hours, on-call rota, holidays and out-of-office rules. Outside hours it can take messages, book the next available slot, handle common questions and only escalate genuinely urgent calls.
Can it book into my real calendar?+
Yes. We connect it to Google Calendar, Microsoft 365, iCloud or a practice management system so it can see live availability, book confirmed appointments, send confirmations and handle reschedules.
Which phone numbers can it use?+
You can keep your existing number through porting or forwarding, or we can provide a new local or national number. It works with standard UK landline, mobile and VoIP numbers, so callers do not need to install anything.
How long does it take to set up?+
A focused single-purpose system with one number and one call flow is usually live within 2 to 3 weeks. A multi-flow setup with full calendar, CRM and escalation rules usually takes 4 to 6 weeks.
How much does phone automation cost?+
A focused setup has a one-off build cost plus a monthly plan covering phone setup, hosting, a voice minutes allowance and ongoing tuning. We confirm the figures after reviewing your call volumes, CRM and calendar rules.
Ready to never miss a call again?
Bring the calls you keep missing. We will shape the first useful call-handling system for your business and the roadmap beyond it.
If you are not happy with the build, we will keep working until you are, or refund the launch payment.
Most projects are split 50% to start, 40% at design sign-off, 10% on launch.
